Community Center Front Desk Attendant

Job Title: Community Center Front Desk Attendant

Department: Tourism, Civic Affairs & Recreation

Hours: Seasonal

Job Description:

JOB TITLE: COMMUNITY CENTER FRONT DESK ATTENDANT

The Community Center Front Desk Attendant will provide customer service to the citizens of Cape May, surrounding areas and tourists at the Community Center, provide registration and reservation assistance to guests, and assist with event set up and clean up.

REQUIREMENTS:

  • Greet guests when they enter the Community Center.
  • Assist guests with registration for classes/programs and facility reservations at the Community Center.
  • Answer patron questions in person as well as via phone and email.
  • Provide information for recreation programs/events.
  • Assist with setting up rooms for facility rentals.
  • Maintain the general appearance of the spaces within the community center.
  • Assist our full-time staff in providing great customer service to the general public.
  • Be knowledgeable about current programs, memberships, parks, and facilities.
  • Maintain a safe and controlled environment.
  • Supervise patrons while they are in the Community Center.
  • Act in a professional manner at all times.
  • Complete additional duties assigned by full-time staff.
  • Must be available to work nights and weekends.
  • Must be able to attend staff meetings and training programs.
  • Accurately process and track all monetary transactions.
  • Utilize Department procedures, including Microsoft Office and OneDrive, to process daily admission fees and operate the cash drawer.
  • Ensure responsible and proper cash handling.
  • Provide patrons with a favorable first impression of the Community Center.
  • Fully understand and enforce entry policies and procedures.
  • Courteously, promptly, and correctly answer all patron questions.
  • Keep all required logbooks and paperwork up to date.
  • Keep the front desk and entry area clean and welcoming for all patrons.
  • Be aware of emergency action plans and be ready to perform assigned roles at all times during shift.
  • Perform miscellaneous job-related duties as assigned.
  • Must be proficient in MS Office.
  • Ability to self-motivate with little or no supervision.
  • Ability to multitask, problem solve and remain calm in situations with the public.
  • Must pass background check.
  • Must obtain Red Cross or equivalent CPR, AED and First Aid Certification.

PREFERRED QUALIFICATIONS:

  • Previous Customer Service experience.
  • One (1) year of experience in the receiving and handling of customer complaints and inquiries.
  • High school or college education in progress or completed.
  • Bilingual (English/Spanish) preferred.

PHYSICAL DEMANDS:

  • Must be able to lift and carry 30 lbs.
  • Must be able to walk, climb, bend, and stoop to complete tasks.

STAFF DEVELOPMENT:

  • Must act and represent the City of Cape May in a positive and professional manner.
  • Maintain a standard of performance on daily tasks.
  • Attend regularly scheduled departmental meetings for all areas necessary.
  • Maintain communication with other Recreation staff members and your supervisors.
  • Communicate clear and concise information as needed to patrons, students, emergency medical service personnel and police services.
  • Adhere to all Cape May Recreation guidelines and non-negotiables.

KNOWLEDGE AND ABILITIES:

  • Must be able to maintain positive and open communication with supervisors.
  • Must be able to communicate courteously with the public.
  • Ability to learn cashiering methods and procedures. Perform basic arithmetic calculations. Maintain accurate cash records.
  • Ability to react calmly and effectively in emergency situations.
  • Ability to prepare routine administrative paperwork.
  • Ability to follow routine verbal and written instructions.
  • Knowledge of customer service standards and procedures.
  • Ability to work with the public (all ages).
  • Ability to prioritize duties and complete tasks within a timely manner.
  • Understanding of the principles, policies and objectives of the Community Center.
  • Ability to communicate with the public tactfully and courteously.
  • Commitment to promoting a positive image of Cape May Recreation.

TRANSFERRABLE SKILLS:

  • Communication
  • Time Management
  • Critical Thinking
  • Problem Solving
  • Understanding and Appreciation for Human Differences
  • Civic Responsibility
  • Effective Leadership
  • Change Management
  • Conflict Management
  • Customer Service

Evaluation will be based on self, peer, and supervisory evaluations.

Pay Rate: Based on Experience

Minimum Hours: 40 Hours Per Week, Seasonal

Civil Service Job Description can be found here: info.csc.nj.gov/jobspec/01459.htm

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